Leadership Development offered by the
International Staff Representatives (ISR)
What we do:
Trainings:
Leadership Training
This 6 day course covers the basic duties of the LEC officers. Topics include resources of the International office and staff; building and strengthening the union through effective local committees and member communications; and using the grievance procedure and tools for working with management to advocate on behalf of our members. This course is offered in conjuntion with the regularly scheduled election cycles.
Mini-Leadership Training
This is a shortened version of the training above. This course can be scheduled for out of sequence elections or for those councils that are unable to send leaders to the regularly scheduled training.
Mobilizing Your Membership
Learn how to educate and and empower your members so that they will take collective actions around an issue or negotiations.
Basic/Advanced Grievance Training
These courses are provided in cooperation with the legal department and explore the tenents of grievance preparation including the inportance of a thorough investigation, the principles of just cause, contract principles, building your case, honing your arguement, writing the grievance and proper record keeping. We use actual case studies for the most realistic understanding of the process.
System Board of Adjustment
Learn about the role of the AFA-CWA System Board members. You'll analyze arbitration decisions and rules of evidence and credibility. You'll assist attorneys in preparation for a case and explore the use of the executive session.
Time Management/Delegation
The ISRs will teach you how to use "to-do" lists to prioritize tasks, set goals and determine the most effective way to accomplish those challenges. The ISRs help you to identify and overcome the barriers that might be keeping you from effectively delegating responsibilities or using available volunteers.
Services:
Leadership Development/Team Building
The ISR works directly with your team to determine its mutual objectives and implement a strategic plan. Individual communication styles may be identified to build effective, collaborative teamwork using various personality and temperament measuring systems including D.I.S.C, Myers Briggs and Colors.
Professional Communications
The ISR will help you to review and improve your current means of communicating including internally with officers and volunteers, with the membership and with management.
Conducting Successful Meetings
The ISR will assit you in determining the theme of your meeting, setting an agenda, preparing advance packets and using parliamentary procedure to manage the meeting.
Conflict Management
The ISR introduces basic methods of handling conflict, how each method is appropriate and under which circumstances, then facilitates the group in resolving particular problems.
Dealing with local management
The ISR can assist you in determining the best strategy to deal with management.
Internal Organizing, Negotiations Support and CHAOS
The ISR helps you define issues and create innovative strategies to involve the membership in those issues. During negotiations we work closely with the AFA-CWA staff negotiator and negotiating committee to determine the most effective way for the membership to support negotiations.
Preparing for local grievances
The ISR can assist you in developing the theory of your case, honing your arguments and presenting your case.
Who We Are
Guy Bosworth
Guy holds a Bachelor of Science degree in Communication from Northwestern University. Guy's positions at AFA have included MEC negotiations chair, MEC communications chair and seven years as a LEC President at ATA Airlines. He has served on the staff at AFA since 2002, first as a Staff Negotiator and now as an ISR. Guy is based in Orlando, FL.
Deborah Hasson
Deborah holds a Bachelor of Arts degree in Labor Studies, Labor Education and Union Leadership and Administration from the National Labor College at the George Meany Center. Deborah's positions at AFA have included lead flight attendant organizer at Air Florida, and negotiating committee, LEC President and MEC President at the orginial Midway Airlines. She has served on the staff at AFA as an ISR since 1987. Deborah is based in Fort Lauderdale, FL.
Toni Higgins
Toni came from Midwest Airlines where she was a flight attendant for 24 years. At Midwest she served as LEC/MEC Secretary-Treasurer and as LEC/MEC President for over 6 years. Tonis other AFA positions included MEC government affairs chair, MEC negotiations chair, and MEC grievance committee co-chair. Toni also served on the AFA Affiliation Committee, Organizing Committee and Ethics Committee. She won the prestigious Edith Lauterbach award in 2006. Toni is based in Milwaukee, WI.