America West Grievance Training
Published 4/22/2009 11:13:00 AM - ISR
America West Leadership, Lisa LeCarre, Dorene Fredette and Jeff Albers, hosted a three day grievance training marathon April 15 – 17, 2009. This intensive session was led by AFA-CWA Senior Staff Attorney Jay Trumble and ISR Guy Bosworth. The first day focused on Basic Grievance Handling. Existing grievance reps were provided with a good review and new grievance volunteers were introduced to the duties and responsibilities of a grievance rep.
The second day, the existing grievance reps used actual arbitration decisions to delve deeper into the concepts at the core of grievance handling, including the principles of Just Cause and Contract Interpretation. They also worked with MEC Grievance Chair, Robin Agee, to simulate grievance screening using currently pending AMW grievances.
Finally, on the third day, the existing grievance reps had the opportunity to hear directly from Arbitrator Andria Knapp. Ms. Knapp offered her opinion on how arbitrators make decisions and how to be persuasive when building your case for arbitration. It was a great opportunity for the participants to break down the wall between the arbitrator and the union so that we can better understand the process. Thanks to the following Council 66 members for their outstanding participation in the training.